Training in VR -customer service
For anyone who is approaching sales for the first time, learning how to deal with different types of customers can be confronting. It is one thing to be instructed what to do and say, and another to actually put that in practice - or watch someone else doing it. In this case, a poor model or mentor might be worse than none at all.
Approach techniques
Every company will have a preferred method of approaching a sale. VR allows a participant to watch multiple real world examples of this approach as if they were in the room, before trying it themselves. Importantly, examples can also demonstrate real world examples of what NOT to do.
Body language
VR can even put a new sales person in the shoes of a customer, as an empathy experience. Here they can experience for themselves how diffferent body language, speech and tone 'feels', as a way of better understanding of their own training
Conflict resolution
Surely the most difficult type of customer interaction, a dissatisfied customer. VR allows a trainee to experience multiple examples of an emotional customer, and learn how to adjust and down-regulate their own emotional response, prior to experiencing confrontation in the real world.